Pear Gift Voucher Terms and Conditions
These Terms and Conditions apply to all gift vouchers issued by Pear. By purchasing, using, or attempting to redeem a Pear Gift Voucher, you accept the following terms in accordance with the Australian Consumer Law (ACL) and the Australian Competition and Consumer Commission (ACCC) requirements.
1. Voucher Value and Use
Gift vouchers can be used for any eligible service or product offered by Pear, unless otherwise stated at the time of purchase.
Vouchers are redeemable in-person or via phone/email booking only.
Partial redemptions are permitted, and any remaining balance will stay valid until the expiry date.
2. Expiry Date
Pear Gift Vouchers are valid for 3 years (36 months) from the date of issue, in compliance with Australian Consumer Law.
The date of issue is clearly printed on the voucher.
Any unused balance after the expiry date will be forfeited and cannot be refunded or redeemed.
3. Exclusions
Vouchers cannot be used for other vouchers, third-party products, or events not run directly by Pear.
Vouchers cannot be redeemed for cash, refunded, or exchanged.
Vouchers cannot be used to pay outstanding account balances.
4. Lost or Stolen Vouchers
Treat your voucher like cash. Lost, stolen, or damaged vouchers will not be replaced or refunded.
Pear is not responsible for unauthorised use of a voucher.
5. Refunds and Consumer Guarantees
Gift vouchers are not refundable once purchased, except as required under the ACCC.
6. Proof of Purchase
Proof of purchase (receipt, invoice, or confirmation email) may be required for all voucher redemptions.
7. Amendments
Pear reserves the right to update these terms at any time, provided such changes do not reduce the rights of existing voucher holders.